Discount Codes in the Dashboard menu
Discount Codes in the Dashboard menu
to begin building your first campaign.
Create New Discount button in the CrowdWork Dashboard
Create New Discount Code form in the CrowdWork Dashboard
*Active* status. This indicates that the code will be effective either immediately or on its Start Date, if specified. [Read more about statuses.](#understanding-and-managing-discount-code-status)
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**What if two discounts have the same code?**
In the event that you need two identical codes, the code that was most recently created (the one closest to the top of the list) will take precedence.
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***
## Creating Many Codes at Once
When you need a run of codes that all share the same settings — one per performer, one per press contact, a sheet of single-use codes for a promotion — create them in a single pass instead of filling in the form dozens of times. On the main [**Discount Codes**](https://crowdwork.com/dashboard/discounts) screen, click **Batch Create**, next to **+ Create New Discount**.
> **Direct link:** [Create Multiple Discount Codes](https://crowdwork.com/dashboard/discounts/batch)
The **Create Multiple Discount Codes** screen is the same form covered above, with one difference: in place of the single **Discount Code** field there is a **Discount Codes** box that takes a whole list. Everything else — Apply Discount, exclusions, type, amount, dates, usage limits — is filled in once and applied to every code in the batch.
1. Type or paste your codes into the **Discount Codes** box, **one per line or separated by commas**. Codes are not case-sensitive.
2. Or have CrowdWork invent them for you: under *Optionally generate random codes*, set **How Many**, add an optional **Prefix**, and click **Add**. Generated codes are appended to whatever is already in the box, so a batch can mix pasted and generated codes. They are six characters long and leave out the characters that are easiest to misread aloud, so `0`/`O` and `1`/`I`/`L` never appear.
3. Fill in the rest of the form exactly as you would for a single code, including **Apply Discount**.
4. Click **Create Codes**. You are returned to the Discount Codes screen with a confirmation of how many were created.
A few things worth knowing before you submit:
* **You can create up to 500 codes at once.** Enter more than that and the form asks you to trim the list.
* **Codes you already have are skipped, never overwritten.** The confirmation message names the ones it skipped, so you can see which of your list already existed.
* **It is all or nothing.** If any code in the batch can't be created, none of them are — you're never left with half a batch to clean up. Fix what the message reports and submit again; your list and settings are still on screen.
* **Every code starts Active**, exactly as a code created one at a time does. To hold a batch back, give it a **Date Start**, or pause the codes afterwards from the list.
{% hint style="info" %}
**They are ordinary discount codes once created.** Each one appears on its own row on the Discount Codes screen and can be edited, paused, or deleted individually — changing one does not change the rest of the batch. There is no "edit the whole batch" step afterwards, so get the shared settings right before you click Create Codes.
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{% hint style="success" %}
**Handing out comps?** A batch of 100% codes gives every recipient their own code, so you can see exactly who redeemed what in the [Discount Usage report](https://docs.crowdwork.com/for-theatres/reports-and-analytics/discount-usage-report). For all the ways to issue complimentary tickets, see [Issuing Complimentary & Free Tickets](/for-theatres/issuing-comps.md).
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***
## Discount Codes Overview
The main **Discount Codes** screen serves as your central hub for managing and monitoring all the codes in your CrowdWork account. Additionally, you can add a new discount code by clicking the blue **+ Create New Discount** button .
Main Discount Codes admin screen on CrowdWork
. This will allow you to set up a fresh discount code to attract and reward your patrons. [Read above for info on creating a new discount code.](#creating-a-new-discount-code) Beside it, **Batch Create** makes many codes at once from one set of settings — see [Creating Many Codes at Once](#creating-many-codes-at-once).
### Existing Codes
The table on this screen displays all the discount codes you have created, with the most recently created codes appearing at the top. It includes the following details for each:
* **ASSIGNED TO**: Displays where the discount can be applied — which events, tiers, tags, bundles, or memberships are eligible. A tier-name rule appears here as *Any tier named "General Admission"*. Names of individual **Tags**, **Shows**, or **Classes** in bold can be clicked to visit their respective admin page for further information and customization.
* **CODE**: This is the custom code that patrons will enter to receive the discount.
* **TYPE**: Indicates whether the code provides a discount in *Percent*, *Dollars*, or *Items*.
* **AMOUNT**: Displays the value of the discount — a *percentage*, an amount in *dollars off*, or the *number of free items* each order receives.
* **TIMES USED**: Shows how many orders have used the code. An [Items code with a **Free Items in Total** cap](#items-codes) also shows how much of that pool is gone, as *3/10 items*.
* **STATUS**: Indicates whether the code is currently *Active* or 
*Paused*. [Read more about statuses.](#understanding-and-managing-discount-code-status)
* **••• menu**: The button at the end of each row opens a short menu: **Edit**, [**Duplicate**](#duplicating-a-discount-code), and **Pause Discount** or **Activate Discount**. Deleting a code is done from its Edit screen. [Read more about Editing a Discount Code.](#editing-a-discount-code)
#### Searching and Exporting
Above the table, **Search by Code** filters the list as you type, and most column headings can be clicked to sort by that column. **Export to CSV** downloads every code in your account as a spreadsheet, including the settings the table doesn't show — start and end dates, both usage limits, the minimum purchase quantity, and the free-item pool with how much of it has been used.
#### Scrolling on Mobile
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**On mobile devices and smaller screens**, you may need to horizontally scroll on your list of discount codes to see the entire row.
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***
## Editing a Discount Code
The **Edit Discount Code** screen provides everything you need to modify and manage a discount code.
### Accessing Edit Screen
To modify a discount code, start from the main [**Discount Codes**](https://crowdwork.com/dashboard/discounts) screen in your account Dashboard. Then locate the code you wish to edit within the list of all discounts. Then, click on the **Edit** link in the table row of that specific code.
{% hint style="info" %}
**On mobile devices and smaller screens**, you may need to scroll horizontally on your list of discount codes to see the entire row. The **Edit** link is located in the far right column of the table. [*See example image above*](#scroll-left-to-right).
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### Editing Process
When editing a discount code, the process is similar to creating a new code ([see here](#creating-a-new-discount-code)). However, these additional features available:
* **Current Status**: The current status of the discount code is displayed at the top of the screen as either
* **Discount Active** 
* **Discount Paused** 
\ 
[Read more about Understanding and Managing Discount Code Status.](#understanding-and-managing-discount-code-status)
Edit Discount Codes and Manage Status from the Edit Screen on CrowdWork
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*Active* status indicates that the discount is enabled and the code can be utilized by patrons for the selected events. However, even if a code is marked as Active, patrons can only redeem it within the specified Start and End Dates, if applicable.
2. **Discount Paused** \
When a discount is *Paused*, the code is temporarily disabled and cannot be used by patrons for discounts. This status is useful when you need to temporarily stop a promotion without deleting the code entirely.
Understanding these statuses helps theaters control the availability and usage of their discount codes effectively.
### Managing Discount Code Status
Managing discount code status on CrowdWork is straightforward and user-friendly. Here's a step-by-step guide to handling discount code statuses:
1. **View or Change Status**: The current status of each discount code is prominently displayed in two locations:
* on the main **Discount Codes** overview screen as **Active** or **Paused**; and
* at the top of the **Edit** screen for a specific code as or \
Manage Discount Code Status from the Edit Screen on CrowdWork