💳Connecting Your Square Account

This page describes how to connect your Square account to your CrowdWork account.

Connecting your Square account is a vital step to enable seamless transactions on CrowdWork. Square serves as one of our trusted partners for processing payments, facilitating the transfer of your ticket revenue directly to you. Fortunately, the setup process is straightforward and can be completed in just a few quick steps.

On Stripe instead? A small number of theatres process payments through Stripe rather than Square. If your Dashboard sidebar shows Theatre → Stripe, follow Connecting Your Stripe Account instead of this guide.

Get Square and get paid!

While offering free event tickets is possible with any CrowdWork account, linking a Square account is required for selling paid tickets. If you've never used Square, no worries! Square accounts are free and you can get one here.

Theatre Details in the CrowdWork Dashboard menu

Connect Your Square Account

To ensure smooth transactions for your CrowdWork account, connecting to Square is crucial.

Here's a guide to get you started:

1. Ensure you have a Square account. Don't have one? Create a free Square account here.

2. From your Admin Dashboard Homepage, click the "Connect Square Account" button. or Navigate to Theatre > Theatre Details, and then click on "Connect Square Account" in the upper-right corner.

3. Enter your Square account credentials when prompted on the Square website. Once done, you will see a confirmation message on your CrowdWork dashboard.

Your Square account is now linked to CrowdWork.

One more step on Square's side

Linking Square to CrowdWork is not the same as Square being ready to take payments. Square has to finish activating your account first — usually verifying your identity and linking a bank account. Until it does, your ticket pages will look completely normal, your CrowdWork settings will say Square Connected? Yes, and checkout will fail for every buyer.

Sign in at squareup.com/dashboard and clear any setup steps Square is still asking for. Then buy a ticket to one of your own shows to confirm it works.

Example success message after connecting your Square account

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Apple Pay at Checkout

Connecting Square also gives your patrons Apple Pay. It's automatic — the button appears on its own for a buyer on an Apple device whose browser supports it, and is simply absent for everyone else. You do not need to do anything after connecting Square.

Where patrons see it:

• Ticket and class checkout — a Pay with choice appears above the payment fields with two options, Apple Pay and Card. Apple Pay is selected by default when it is offered.

• Donations and gift card purchases — an Apple Pay button sits above the card fields, with an "or pay with card" divider beneath it.

Where it deliberately does not appear:

• Payment plans. If a patron ticks Pay via payment plan, the Apple Pay choice disappears and they are told why: "Payment plans require a credit or debit card, so Apple Pay isn't available."

• Memberships, for the same reason — a membership renews on a schedule, and those follow-up charges need a card saved on file.

• Free ($0) orders, where there is nothing to charge.

• Theatres on Stripe. Apple Pay is part of our Square integration today. If your theatre processes through Stripe, patrons check out by card.

Spotting an Apple Pay order. On the order page, the Processor column reads Apple Pay via Square rather than just Square. Everything else is identical — it is an ordinary Square card payment as far as your payouts, fees and refunds are concerned; the wallet is recorded only so you can see how the patron paid.

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Changing Your Square Account

If you need to switch to a different Square account, follow the same steps mentioned above. After logging in with your new Square account, you'll be redirected back to your CrowdWork dashboard with the new connection active.

Disconnecting Your Square Account

To completely remove your Square account connection, simply contact our support team, and we'll assist in permanently disconnecting Square from your CrowdWork account.

For questions about deleting your Square account entirely, please contact Square directly.

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Error: "payment source not enabled for target"

If buyers see "Our payment processor is telling us it's 'payment source not enabled for target'" at checkout, the problem is not their card and not your show setup. It is Square telling us your Square account is not yet enabled to accept card payments.

To fix it:

1. Sign in to your Square dashboard and complete any outstanding setup Square is asking for — most often identity verification or linking a bank account.

2. If Square shows your account as fully active and payments are still failing, contact our support team and we'll check the connection from our side.

Nothing needs to be changed or re-published in CrowdWork — the moment Square activates your account, checkout starts working on its own.

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A linked Square account makes it even easier to sell tickets and get paid on CrowdWork. If you have any questions or need further assistance, feel free to reach out to us.