FAQs for Ticket Holders
Welcome to our frequently asked questions (FAQs) section for ticket holders. We hope to provide you with helpful information to enhance your experience with CrowdWork.
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Welcome to our frequently asked questions (FAQs) section for ticket holders. We hope to provide you with helpful information to enhance your experience with CrowdWork.
Last updated
Was this helpful?
New year, new us! As of Jan 2025, Fourth Wall Tickets is now CrowdWork. We're growing to offer even more features and tools to support independent theatres!
Note to Ticket Holders and Students
For exchanges, refunds, and questions about tickets or events, please reach out to the theatre directly. This will allow you to receive assistance more quickly.
If you find yourself needing to change your ticket for any reason, please contact the theater directly. The theater has the ability to manage exchanges and refunds to ensure you get the support you need promptly.
No worries! If you created a password during checkout, you can still log in with the wrong email address and the password you set. Once logged in, go to and click on the email address drop-down menu near the top. Select "Settings," where you will have the option to correct your email address.
Once logged in, follow the first suggestion by going to My Orders, find the show name, and clicking "Re-Send Confirmation Email" button.
And if none of that works, contact the theater directly, and they can resend your ticket order confirmation email.
By default, everyone who purchases tickets via CrowdWork has an account that also allows them to sell tickets. You can easily switch between Theatre Dashboard and My Orders using the drop-down menu.
We, CrowdWork, do not keep an email list of users who have purchased a ticket or registered for a class. However, the theater you purchased from may have their own email lists. In that case, we recommend you click the unsubscribe link in any of the newsletters or contact the theater directly for removal.
Easy, just login to your account at from the user menu select My Orders then the show name and click the "Re-send Confirmation Email" button.
However, sometimes when this happens, it's because you might have accidentally had a typo or entered the wrong email address when purchasing your tickets. To resolve this issue, first make sure you entered the correct email address. Try logging in at or perform a password reset to access your account.
If you see "Your Theatre Dashboard" when you login and can't locate your ticket order, this means you're currently on the Theatre Dashboard. To switch to view your ticket orders, please visit , or click your email address at the top of the page, and then select "My Orders" from the drop-down menu.
You can change your password by performing a password reset from the login screen at . Alternatively, once logged in, go to the "Settings" menu, where you will find an option to change your password.
If you need to delete your account, please contact our support team . We will be happy to assist you with this request.
For any other questions or assistance, feel free to or contact the theatre directly.
