> For the complete documentation index, see [llms.txt](https://docs.crowdwork.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.crowdwork.com/for-ticket-holders/members-guide-to-memberships.md).

# Member's Guide to Memberships

{% hint style="warning" %}
**The following guide is for students and ticketholders.**

For venue admins and managers, see our guide on [Setting Up Memberships](/for-theatres/setting-up-memberships.md).
{% endhint %}

## What Is a Theatre Membership?

Think of your theatre membership as an all-access pass to your favorite venue! It's a recurring subscription that hooks you up with special benefits - mainly free tickets to selected shows and classes. Instead of the usual ticket-buying dance for each event, you pay one regular fee (monthly, weekly, etc.) and voilà - you're all set to enjoy included events without the extra hassle or costs!

## Membership Benefits

Your theatre membership isn't just a ticket - it's a relationship upgrade with your favorite venue! With it, you can:

* Breeze into included shows and classes without opening your wallet again
* Skip the whole "should I buy a ticket?" decision process - you're already in!
* Support the creative work you love with steady, reliable funding (the artists thank you!)
* Usually save a nice chunk of change compared to buying individual tickets
* Feel like a true insider and part of the theatre family

## Finding and Purchasing a Membership

#### To purchase a membership:

1. Visit your theatre's Public page
2. Click on the "Memberships" tab
3. Browse available membership options
4. Select your preferred membership tier
5. Review the membership details (which will display in a popup modal)
6. Complete the checkout process
7. Your membership benefits begin immediately!

## Using Your Membership

Once you've purchased a membership, here's how to use it:

### Booking Tickets for Included Events

1. Sign in to your CrowdWork account
2. Browse shows and classes on your theatre's Public page
3. Look for events tagged with your membership tier
4. For eligible events, you'll see a message indicating your membership gets you in free
5. Add the ticket to your cart - it will show a $0 price
6. Complete checkout to confirm your spot

{% hint style="info" %}
**Important Notes About Ticket Redemption**

* You can redeem **one free ticket per date** for valid events
* This means if a show has multiple performances on the same day, your membership allows free entry to one of those performances
* You can attend as many different included events as you wish
* If you need additional tickets for friends or family, you can purchase them at regular price in the same transaction
* **🚨 Your free ticket still counts toward the event's capacity, so book early for popular shows!**
  {% endhint %}

## Managing Your Membership

> **Direct link:** [Manage Your Memberships](https://crowdwork.com/account/memberships)

#### To view and manage your membership:

1. Log in to your account
2. Click your email address in the upper right
3. Select "My Account" from the dropdown
4. Navigate to the "Memberships" section
5. From here, you can:
   * View your active memberships
   * See upcoming renewal dates
   * [Update payment information](#payment-method-management)
   * [Pause](#pausing-your-membership) or [cancel](#cancelling-your-membership) your membership

### Pausing Your Membership

#### If you need to temporarily suspend your membership:

1. Go to the [Memberships section of your account](https://crowdwork.com/account/memberships)
2. Find the membership you want to pause
3. Click the "Pause Membership" button
4. Your membership will be paused immediately

#### When a membership is paused:

* You temporarily lose access to free tickets
* Your renewal date shifts forward by the same number of days paused
* You can reactivate at any time
* No immediate charges upon reactivation

### Cancelling Your Membership

#### To cancel your membership:

1. Go to the [Memberships section of your account](https://crowdwork.com/account/memberships)
2. Find the membership you want to cancel
3. Click the "Cancel Membership" button
4. Confirm your cancellation

#### When a membership is cancelled:

* You maintain access until the end of your current paid period
* Your membership will not renew after that date
* To rejoin later, you'll need to sign up for a new membership

### Payment Method Management

You can manage your membership's card yourself at any time — add your first card, replace an existing one, or add a card if you don't have any on file yet.

> **Direct link:** [Manage Payment Methods](https://crowdwork.com/account/payment-methods)

1. Open the "Payment Methods" section of your account
2. Find the heading for your membership — cards are grouped by theatre and by what they're used for (Payment Plans and Enrolled Memberships)
3. If you have no card on file, click "Add Card" to add one for your upcoming payments; if you already have one, click "Replace Card" to update it

<figure><img src="/files/GJLdR5STz7WsoDWTQYgu" alt="PLACEHOLDER — Payment Methods page showing an Add Card button under the Enrolled Memberships heading when no card is on file"><figcaption><p>The Payment Methods page with an Add Card button shown when no card is on file</p></figcaption></figure>

{% hint style="info" %}
**Which card gets charged?** The card you used for a membership is always tried first. If it can't be charged, we'll attempt any other card on your account — even one saved under a different heading.
{% endhint %}

{% hint style="danger" %}
**Add your new payment card before you delete an old one!**

Before you remove a payment method, ensure it's not attached to an active membership plan or payment plan, or you risk cancelling your plans!
{% endhint %}

## FAQs for Members

**Q: How do I know which events are included in my membership?**\
A: When signed in, eligible events will display a message indicating they're included in your membership.

**Q: Can I use my membership to bring friends for free?**\
A: Memberships include one free ticket per date for eligible events. If you'd like to bring friends, you can purchase additional tickets at regular price in the same transaction.

**Q: What happens if I miss an event I booked with my membership?**\
A: As with regular tickets, if you can't attend, it's courteous to cancel your reservation so others can attend.

**Q: If I sign up mid-month, is my membership prorated?**\
A: Nope! You can start anytime, and your renewal date will simply match your signup date (if you sign up on the 15th, you'll renew on the 15th of next month, week, etc.). This way, you always get your full membership period - no matter when you start, you'll always get your complete membership term (day, week, month, or year). It's actually a great system - join whenever you're ready!

**Q: What happens if my payment method fails?**\
A: The system automatically retries your payment several times over a few days. If those attempts don't succeed and you have another card on file, we'll try that card too. If we still can't collect the payment, your membership may be deactivated.

**Q: Can I switch between different membership tiers?**\
A: Currently, you would need to cancel your existing membership and sign up for a different tier.

**Q: What happens if the theatre deactivates its membership program?**\
A: If a theatre deactivates memberships, all subscriptions are immediately terminated. You would need to sign up again if they reactivate the program.

### **Having trouble with your membership?**

Just reach out to the theatre! Directly contact your theatre anytime for assistance with your membership.