> For the complete documentation index, see [llms.txt](https://docs.crowdwork.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.crowdwork.com/for-ticket-holders/members-guide-to-memberships.md).

# Member's Guide to Memberships

Welcome to the club! This guide explains how your new subscription works and how to get the absolute most out of this awesome perk.

{% hint style="warning" %}
**The following guide is for students and ticketholders.**

For venue admins and managers, see our guide on [Setting Up Memberships](/for-theatres/setting-up-memberships.md).
{% endhint %}

## What Is a Theatre Membership?

Think of your theatre membership as an all-access pass to your favorite venue! It's a recurring subscription that hooks you up with special benefits - usually free tickets to selected shows and classes, and on some memberships a standing discount instead. Instead of the usual ticket-buying dance for each event, you pay one regular fee (monthly, weekly, etc.) and voilà - you're all set to enjoy included events without the extra hassle or costs!

## Membership Benefits

Your theatre membership isn't just a ticket - it's a relationship upgrade with your favorite venue! With it, you can:

* Breeze into included shows and classes without opening your wallet again
* Skip the whole "should I buy a ticket?" decision process - you're already in!
* Support the creative work you love with steady, reliable funding (the artists thank you!)
* Usually save a nice chunk of change compared to buying individual tickets
* Feel like a true insider and part of the theatre family

## Finding and Purchasing a Membership

#### To purchase a membership:

1. Visit your theatre's Public page
2. Click on the "Memberships" tab
3. Browse available membership options
4. Click the membership you want — each one opens its own page with the price, how often it renews, and the theatre's description
5. Tick the box agreeing to the terms (it authorizes your card to be stored and charged each renewal until you cancel)
6. Enter your card and click **Enroll**
7. A **Membership Enrolled!** confirmation appears, and your membership benefits begin immediately!

{% hint style="info" %}
**Don't see the Enroll button?**

* **Login To Enroll** — you need to be signed in to your CrowdWork account first.
* **Confirm Email** — your account's email address hasn't been confirmed yet. Confirm it using the link we emailed you, then come back to enroll.
* **Already Enrolled** — you already hold that membership.

Some theatres also offer password-protected memberships that don't appear in the list until you enter the password the theatre gave you.
{% endhint %}

## Using Your Membership

Once you've purchased a membership, here's how to use it:

### Booking Tickets for Included Events

1. Sign in to your CrowdWork account
2. Browse shows and classes on your theatre's Public page
3. On events your membership covers, you'll see a message telling you what you get — free entry on most memberships, or a discount on some
4. Add the ticket to your cart - it will show your member price, which is $0 on a free-entry membership
5. Complete checkout to confirm your spot

{% hint style="info" %}
**Important Notes About Ticket Redemption**

* You can redeem **one member ticket per showtime** on covered events (some theatres set theirs to cover more than one seat)
* A showtime is a specific date *and* time — if a show plays at 7:00 PM and again at 9:00 PM, those are two separate showtimes and your membership applies at each
* You can attend as many different included events as you wish, unless your membership lists a limit per billing period
* If you need additional tickets for friends or family, you can purchase them at regular price in the same transaction
* Your membership applies when you book **online while signed in**. It isn't applied to tickets bought in person at the box office, to pay-what-you-want events, or to bundles
* **🚨 Your member ticket still counts toward the event's capacity, so book early for popular shows!**
  {% endhint %}

### When a membership covers only some ticket types

A show can sell several kinds of ticket — a general admission seat, a premium seat, a version that comes with a drink — and a theatre can set a membership to cover some of those and not others. When yours works that way, the message on the event page says so with *"eligible tiers only."*

You'll see the effect in your cart: covered ticket types show your member price, and the ones your membership doesn't include stay at their normal price. You can still buy them — you're simply paying for the extra the way anyone else would. Which types are covered is entirely up to the theatre, so if you're unsure, ask them.

{% hint style="info" %}
**Two small things that work in your favor automatically:**

* If your cart has more covered tickets than your membership allows, the benefit is applied to the **most expensive** eligible ones — you always get the biggest saving available to you.
* If you hold more than one membership at the same theatre, checkout uses whichever one saves you the most on that order. They don't combine on a single purchase.
  {% endhint %}

## Managing Your Membership

> **Direct link:** [Manage Your Memberships](https://crowdwork.com/account/memberships)

#### To view and manage your membership:

1. Log in to your account
2. Go to your account page — on your theatre's page, click **View Account** in the top menu, or use the direct link above
3. Click **Memberships** in the left-hand menu
4. From here, you can:
   * View your memberships, what each costs, and their status
   * See upcoming renewal dates
   * [Cancel](#cancelling-your-membership) a membership

Card changes live on a separate page — see [Payment Method Management](#payment-method-management) below.

### Pausing Your Membership

There's no pause button in your account — pausing is something **your theatre** does for you. If you need a break (travel, a busy season), contact the theatre and ask them to pause your membership.

#### When a membership is paused:

* You temporarily lose access to your member benefits
* You aren't charged while it's paused, and your renewal date shifts forward by the length of the pause
* The theatre reactivates it when you're ready — there's no charge at that moment; billing picks up on the shifted date

### Cancelling Your Membership

#### To cancel your membership:

1. Go to the [Memberships section of your account](https://crowdwork.com/account/memberships)
2. Find the membership you want to cancel
3. Click the "Cancel" button on its row
4. Confirm by clicking "Cancel Membership"

#### When a membership is cancelled:

* For a recurring membership, you keep access until the end of your current paid period
* A one-time membership (a season pass or festival badge, for example) ends **right away** when cancelled
* Your membership will not renew after that date
* To rejoin later, you'll need to sign up for a new membership

### Payment Method Management

At theatres that take payments through Square, you can manage your membership's card yourself at any time — add a card if you don't have one on file yet, or replace the one you have. At other theatres, card changes for a membership aren't available from your account yet; contact the theatre and they can help.

> **Direct link:** [Manage Payment Methods](https://crowdwork.com/account/payment-methods)

{% hint style="warning" %}
**If that page looks completely empty** — no cards, no theatre headings, no buttons — there are two likely reasons, and neither is something you can fix from your side. Either your theatre doesn't use Square, so self-service card changes aren't available for its memberships yet (contact the theatre), or your membership isn't connected to the account you're signed in to. For the second, [contact CrowdWork support](/contacting-support.md) and include the email address you used when you joined.
{% endhint %}

1. Open the "Payment Methods" section of your account
2. Find the heading for your membership — cards are grouped by theatre and by what they're used for (Payment Plans and Enrolled Memberships)
3. If you have no card on file, click "Add Card" to add one for your upcoming payments; if you already have one, click "Replace Card" to update it

<figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FCe3DhVRPjC4GiVL1N1G4%2Fcrowdwork.com%20add%20new%20payment%20method.png?alt=media&amp;token=06bf0d4f-fefa-43eb-9fed-de0570567b25" alt="PLACEHOLDER — Payment Methods page showing an Add Card button under the Enrolled Memberships heading when no card is on file"><figcaption><p>The Payment Methods page with an Add Card button shown when no card is on file</p></figcaption></figure>

{% hint style="info" %}
**Which card gets charged?** The card saved for your membership. If it's declined we try that same card again on the next attempt — we do **not** switch to another card on your account, even one saved under a different heading. So if a payment has failed, replacing that card is what fixes it. The one exception: if that card has been **removed** from your saved cards, the charge goes to another card you still have saved.
{% endhint %}

{% hint style="danger" %}
**Add your new payment card before you delete an old one!**

Before you remove a payment method, ensure it's not attached to an active membership plan or payment plan, or you risk cancelling your plans!
{% endhint %}

## Emails You'll Receive

Your theatre doesn't have to send these by hand — CrowdWork sends them automatically:

* **A welcome email** when you join, confirming which membership you bought and doubling as your receipt.
* **A renewal reminder** before a recurring membership renews, so the charge is never a surprise.
* **A renewal confirmation** each time a renewal goes through.

All three include an **Upcoming Events** list — up to three events your membership covers that still have a date coming up, each with its poster, a short description and a **View Event** button. It's the quickest way to see what your membership gets you without going hunting for it.

{% hint style="info" %}
**Seeing an event listed that your membership doesn't seem to cover — or missing one you expected?** That list is generated from the coverage your theatre set up, so it's worth asking them rather than assuming the email is wrong. [Contact support](https://docs.crowdwork.com/contacting-support) if they can't sort it out.
{% endhint %}

Not receiving them? Check your spam folder first, then confirm the email address on your account is the one you're watching — memberships are tied to the account you signed up with.

## FAQs for Members

**Q: How do I know which events are included in my membership?**\
A: When signed in, covered events display a message telling you what your membership gets you there. If that message ends with *"eligible tiers only,"* the membership covers some of that event's ticket types but not all of them — your cart will show which.

**Q: Can I use my membership to bring friends for free?**\
A: Memberships usually cover one ticket per showtime on covered events, though some theatres set theirs to cover two or more. If your membership covers just the one and you'd like to bring friends, you can purchase additional tickets at regular price in the same transaction.

**Q: My membership didn't discount one of the tickets in my cart. Why?**\
A: Most often the theatre has set the membership to cover only certain ticket types on that event — a general admission seat but not a premium or add-on one, for example. It can also mean you've already used your allotment for that showtime, or reached the limit for your current billing period. The event page and your cart both show what's covered; your theatre can confirm how theirs is set up.

**Q: What happens if I miss an event I booked with my membership?**\
A: There's no way to cancel a booked ticket from your account, so if you can't make it, let the theatre know — they can release your seat for someone else.

**Q: If I sign up mid-month, is my membership prorated?**\
A: Nope! You can start anytime, and your renewal date will simply match your signup date (if you sign up on the 15th, you'll renew on the 15th of next month, week, etc.). This way, you always get your full membership period - no matter when you start, you'll always get your complete membership term (day, week, month, or year). It's actually a great system - join whenever you're ready!

**Q: What happens if my payment method fails?**\
A: A renewal gets up to three payment attempts on the same card, and we email you when one fails. A declined card does **not** fall back to another card on your account, so the fix is to replace the card saved for the membership as soon as you can (or contact the theatre if you can't change it yourself). If all three attempts fail, your membership is **cancelled** — it isn't paused or held, and nothing restores it automatically, so you'd need to sign up again once your card is sorted out.

**Q: Can I switch between different membership tiers?**\
A: You can sign up for a different membership at any time — you don't have to cancel the one you have first, and you can hold more than one. If the new one is replacing the old one, cancel the old one so you aren't billed for both. (You can't enroll in the same membership twice.)

**Q: What happens if the theatre deactivates its membership program?**\
A: Every membership at that theatre is cancelled immediately, and member benefits stop right away — even partway through a period you've already paid for. No further renewal charges are taken. If the theatre turns memberships back on later, you would need to sign up again.

### **Having trouble with your membership?**

Just reach out to the theatre! Directly contact your theatre anytime for assistance with your membership.