⏰Patron's Guide to Payment Plans

Learn how to view and manage your payment plans!

The following guide is for students and ticketholders.

For venue admins and managers, see our guide on Setting Up Payment Plans.

What are Payment Plans?

Payment Plans are an optional method for customers to break up payments into smaller installments over time. For example, instead of a $100 payment, they can decide to split into four $25 payments over time. This can help with purchasing specific shows or classes that might otherwise not be able to be afforded in one payment. The amount and number of installments can be decided by you, along with which specific shows and classes you want to allow to be purchased via a plan.

Don't forget to check your email's inbox! That's how we'll let you know about payments or issues charging your card on file.

Viewing Current Plans

Direct link: Your Account (My Orders)

After enrolling with a plan, you can view them by visiting the specific Order from your Account page.

To access your account page, simply create an account with CrowdWork. If you've already created an account and want to access it, simply login and ensure you're on the account page by selecting it from the upper-right dropdown (where your email is listed).

From your Account page, you'll see a My Orders table listing all of your purchases. Orders with a payment plan will show "Online (Payment Plan)" in the Source column on the right side of the table.

On mobile devices and smaller screens, the orders table may be wider than your screen. Scroll left and right on the table to see all columns, including the Source column where payment plan status is displayed.

To open the order, you can click the Order ID on the left side of the table or the View link on the right — both will take you to the order details page. Once you open the order, scroll down and you'll find two important sections:

• Payment Details — A history of all payments that have been charged to your card, including the payment method, date, and amount for each installment.

• Payment Plan Details — A full breakdown of your payment plan schedule, showing each installment's status (Paid, Upcoming, Paused, or Canceled), the date it was or will be charged, and the amount.

We'll try to charge your payment three times, each time with 24 hours between. Every attempt uses the card saved for that plan — we don't automatically try a different card. If the card is the problem, update it (see Add or Update Your Payment Method below) and the next attempt will use your new card. If all three attempts fail, that installment is marked Failed, any remaining installments are canceled, and the theatre is alerted.

Need to Pause or Cancel Your Payment Plan?

Payment plans are managed by the theatre or venue where you made your purchase. If you need to make changes to your payment plan—such as pausing payments, adjusting the schedule, or canceling remaining installments—please contact the theatre directly.

Why contact the theatre? Payment plans are a soft contract between you and the venue. The theatre has the tools to pause, adjust, or cancel your remaining payments based on your situation. They're happy to work with you!

If your order is refunded: the theatre can cancel your remaining payments at the same time. Those installments then show as Canceled in your Payment Plan Details and won't be charged. If you've been refunded but still see Upcoming payments listed, reach out to the theatre so they can cancel them.

You can typically find the theatre's contact information on:

• Your order confirmation email

• The event page where you purchased tickets

• The theatre's website

Add or Update Your Payment Method

You can manage the card on file for your payment plan yourself, without contacting the theatre — whether you need to add your first card, replace an existing one, or you don't have any card on file yet.

Direct link: Manage Payment Methods

If that page looks completely empty — no cards, no theatre headings, no buttons — your purchase probably isn't connected to the account you're signed in to, and that isn't something you can fix from your side. Contact CrowdWork support and include the email address you used when you enrolled.

On the left-hand sidebar of the Account page, click "Payment Methods." Your cards are grouped by theatre and by what they're used for — Payment Plans and Enrolled Memberships.

If you have no card on file, click "Add Card" under the relevant heading to add one for your upcoming payments.

The Payment Methods page with an Add Card button shown when no card is on file

If you already have a card on file, click "Replace Card" to update it.

Which card gets charged? Each payment plan is charged to the card saved for it. If that card is declined, we don't switch to another card — we try the same card again on the next daily attempt. If you replace or remove that card, we'll use your current card for that theatre from the next attempt onward, so updating it is the fastest way to get a stuck payment through.

Important: You cannot delete a payment method while you have upcoming payments scheduled. Once all your payment plan installments are complete, you'll be able to remove the card from your account.