🔄Managing Exchanges

This page explains how to move customers and students between different shows, classes, or dates.

Whether you need to switch a ticket from one show to another, move students to different classes, or shift registrations to new dates, the process is the same. This guide will help you handle common customer requests like trading tickets, transferring between classes, rescheduling, or updating session dates. While the terminology may vary (switching, moving, trading, transferring, or exchanging), the steps remain consistent for both show tickets and class registrations.

Theatre Dashboard main menu

Find the Person First. The quickest path for any exchange is: Find the customer/student → Edit their profile → Click the ✏️ on the right of the ticket/registration you want to change.

🎟️ For SHOWS – Changing a customer's ticket:

  1. From the Dashboard menu select either Tickets or Customers

  2. Click the name of the ticket holder, then the blue Edit Customer button.

  3. Find the event & click the pencil icon on the far right.

  4. In the popup, select the new ticket details.

🎓 For CLASSES – Changing a student's registration:

  1. From the Dashboard menu select either Registrations or Students

  2. Click the name of the student, then the blue Edit Student button.

  3. Find the event & click the pencil icon on the far right.

  4. In the popup, select the new registration details

  • Exchanges must be for the same type (ticket for ticket, registration for registration)

  • Consider setting up a clear exchange policy and timeframe for your venue

Changing show tickets or class registrations does not change the payment. Refunds or additional charges must be handled separately.

Detailed Instructions:

  1. Select the name of the person on the: Tickets or Customers screen (for Shows); or Registrations or Students screen (for Classes)

  1. On their profile, click the blue button: Edit Student; or Edit Customer

  1. On the edit screen, find the registration or ticket and click the pencil icon to the right

  1. In the modal, select the new event details (and don't forget to click save!)

Need Help?

If you need assistance with a complex exchange situation or with anything at all, contact our support team whenever you need!

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