🎁Setting Up Gift Cards

Our Gift Cards feature allows your patrons to effortlessly purchase, redeem, and check gift card balances on your theatre's CrowdWork page. This feature is available to all CrowdWork, and there is no setup cost to activate it. When the Gift Cards feature is activated, a 1% service fee is applied to all online credit card transactions. However, you have the flexibility to activate and deactivate the feature, and thereby the fee, as needed any time directly from your Dashboard.

Activating the Gift Cards Feature

To get started, you'll need to activate the gift cards functionality from your Dashboard.

1. Navigate to the Gift Cards section in the left menu.

2. Click the teal "Activate Gift Cards" button.

3. Review the information in the popup box (see image below).

4. Confirm by clicking "Activate Gift Cards" in the popup to enable the Gift Cards feature.

Once activated, there will be a few key changes to your account:

• An additional 1% fee will be added to all online credit card purchases

• A new "Gift Card" field will appear on the checkout page, allowing patrons to enter a gift card code as payment

• A "Gift Cards" tab will be added to your public CrowdWork page where patrons can purchase new gift cards and check their balances

Creating New Gift Cards

There are two ways gift cards get created in the system:

1. Theatres can manually generate gift card codes of any value and assign them to any customers within the theatre's CrowdWork Dashboard. Read more here

2. Patrons can purchase new gift cards directly through the Gift Cards tab on the theatre's public page, which automatically creates and adds them to the theatre's Dashboard. Read more here

Manually Creating New Gift Cards

As a theatre admin, you can easily create a new gift card code in your theatre's CrowdWork account Dashboard. We always recommend adding new customers first, then proceed with generating the gift card code:

1. Navigate: On your Dashboard, go to Gift Cards then click "Create New Gift Card"

2. Customers: Select the purchaser and recipient patrons from the dropdown menus

   • If your purchaser/recipient are not found, click the "Create a New Customer" link, add the new customers, then return to the gift card form

3. Amount: Enter the desired gift card amount in dollars

4. Save: Click Save to create the new gift card code

Purchasing Gift Cards

For theatres that have the Gift Cards feature activated, patrons can purchase gift cards from the theatre's CrowdWork page. Gift cards are available in preset $25, $50 and $100 denominations, or a custom dollar amount can be entered. Patrons can optionally enter a personal message to be included in the gift card email sent to the recipient.

When a new gift card is purchased online:

• The full gift card value is immediately credited to the theatre's account.

• If applicable, new customers are automatically created in the theatre's account.

• The recipient will receive an email containing the new gift card code (and optional personal message). A receipt is emailed to the purchaser.

• CrowdWork will then automatically track the balance and deduct amounts whenever that gift card code is redeemed for purchases.

Redeeming Gift Cards

When a theatre has activated the Gift Cards feature, patrons will be able to redeem gift card codes when making purchases. During the checkout process, there will be a "Gift Card code" field above the usual Credit Card fields. Entering a valid code will reduce the order total by that gift card's available balance.

Only one gift card can be used per transaction. The full amount of a gift card will be applied toward the total first. No fees are assessed on gift card payments.

If the gift card balance covers the entire order total, then no other payment is required.

If there is still an amount due after the gift card is applied, payment for the remaining total can be made via credit or debit card.

If a gift card has credit remaining, the same gift card code can be used multiple times until the card's balance is depleted.

Checking Balances

While theatre admins can see all gift card balances in their account Dashboard, patrons can also easily check the balance of their personal gift cards. To view the current balance on a gift card code:

• Visit the Gift Cards section on the theatre's CrowdWork public page

• Under the large Gift Cards heading, select the "Check Balance" tab.

• Enter the gift card code and press the CHECK BALANCE button to view the amount of credit remaining for that code.

As always, if you have any other questions, don't hesitate to reach out to our support team for assistance!