# FAQs for Ticket Holders
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**Note to Ticket Holders and Students**
For *exchanges, refunds*, and *questions about tickets or events*, please **reach out to the theatre directly**. This will allow you to receive assistance more quickly.
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**Are you a theatre admin?** If a patron contacted you with an issue, see our [Helping Your Patrons](https://docs.crowdwork.com/for-theatres/helping-your-patrons) guide for step-by-step resolution instructions and ready-to-send messages for your patrons.
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### Help, I Bought a Ticket to the Wrong Show/Date!
If you find yourself needing to change your ticket for any reason, please contact the theater directly. The theater has the ability to manage exchanges and refunds to ensure you get the support you need promptly.
### Oops! I Signed Up with the Wrong Email Address
No worries! If you created a password during checkout, you can still log in with the wrong email address and the password you set. Once logged in, go to [crowdwork.com/account](https://crowdwork.com/account) and click on the email address drop-down menu near the top. Select "Settings," where you will have the option to correct your email address.
### I Lost or Didn't Receive My Ticket Confirmation Email
Easy, just login to your account at [crowdwork.com/account](https://crowdwork.com/account) from the user menu select My Orders then the show name and click the "Re-send Confirmation Email" button.
| 1. Select My Orders | 2. Pick the Show | 3. Click Re-Send |
| :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: | :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: |
|  |  |  |
However, sometimes when this happens, it's because you might have accidentally had a typo or entered the wrong email address when purchasing your tickets. To resolve this issue, first make sure you entered the correct email address. Try logging in at [crowdwork.com/account](https://crowdwork.com/account) or perform a password reset to access your account.
Once logged in, follow the first suggestion by going to My Orders, find the show name, and clicking "Re-Send Confirmation Email" button.
And if none of that works, contact the theater directly, and they can resend your ticket order confirmation email.
### When I Login All I See is "Your Theatre Dashboard" / Can't Find My Ticket Order
If you see "Your Theatre Dashboard" when you login and can't locate your ticket order, this means you're currently on the Theatre Dashboard. To switch to view your ticket orders, please visit [crowdwork.com/account](https://crowdwork.com/account), or click your email address at the top of the page, and then select "My Orders" from the drop-down menu.
By default, everyone who purchases tickets via CrowdWork has an account that also allows them to sell tickets. You can easily switch between Theatre **Dashboard** and **My Orders** using the drop-down menu.
### **How Do I Change My Password?**
You can change your password by performing a password reset from the login screen at [crowdwork.com/account](https://crowdwork.com/account). Alternatively, once logged in, go to the "Settings" menu, where you will find an option to change your password.
### How Do I Delete My Account?
If you need to delete your account, please contact our support team [using this contact form](https://docs.crowdwork.com/contacting-support). We will be happy to assist you with this request.
### How Do I Opt Out of the Email List?
We, CrowdWork, do not keep an email list of users who have purchased a ticket or registered for a class. However, the theater you purchased from may have their own email lists. In that case, we recommend you click the unsubscribe link in any of the newsletters or contact the theater directly for removal.
### How Do Waitlists Work?
When a show or class is sold out, you may see a **"Join Waitlist"** button instead of the usual ticket purchase button. Here's what to know:
* **Joining a waitlist** — Click the button and confirm to add yourself to the waitlist for that specific date and time. You'll need to be logged in or create an account.
* **What happens next** — If a spot opens up, the theatre may send you an email inviting you to purchase a ticket. This email will include a link to the event page.
* **No guarantees** — Being on a waitlist doesn't guarantee you'll get a ticket. It simply means you'll be notified if the opportunity arises.
* **Check your email** — If you're on a waitlist for an event you really want to attend, keep an eye on your inbox! Spots can fill up quickly when they become available.
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**Tip:** Make sure your email address is correct in your account settings so you don't miss any notifications!
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### Need Additional Help?
For any other questions or assistance, feel free to [reach out to us](https://docs.crowdwork.com/contacting-support) or contact the theatre directly.
