# Contacting Support

{% hint style="danger" %}
**Important Note for Ticket Holders and Students**

**🎟️ If you purchased a ticket or class...**

Save yourself a step and contact the theatre first! For *exchanges, refunds*, and *questions about your tickets or events*, you'll need to **contact the theatre directly**. Theatres manage their own ticket policies and have the tools to help you immediately.

CrowdWork provides the technology, but **only your theatre can:**

• Process refunds or exchanges\
• Answer questions about specific shows or classes\
• Resolve issues with your tickets or registrations\
• Provide venue information or policies
{% endhint %}

<figure><img src="/files/tzBa7HcZy9WB1sVqw5cL" alt="" width="312"><figcaption><p><strong>Email Support</strong> in the Dashboard menu</p></figcaption></figure>

### 🏛️ For Theatre Owners and Administrators

The easiest way to contact us is from your CrowdWork[ **Dashboard**](https://crowdwork.com/dashboard):

1. Select **Email Support** at the bottom of the Dashboard menu.
2. Select a **Category**, enter your **Message**, click **Submit**.
3. Rest easy and we'll get to work!

{% hint style="info" %}
**Patron having an issue?** Before reaching out to CrowdWork, check our [Helping Your Patrons](https://docs.crowdwork.com/for-theatres/helping-your-patrons) guide — most common patron issues (missing emails, login problems, payment plan failures, checkout errors) can be resolved directly from your Dashboard.
{% endhint %}

### Have an Idea to Make CrowdWork Better? [Send a Feature Request!](/request-a-feature.md)

{% hint style="success" %}
**Here to help!**

We're a small team and we try to respond to every message within 48 hours. For the quickest response, contact us from your account Dashboard. But if needed, you can always send us an email to: <support@crowdwork.com>
{% endhint %}

**Love CrowdWork?** Know a theatre that could benefit? [Share our referral program](https://crowdwork.com/referral) and help more independent theatres discover us!


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