💸Issuing Refunds
This guide will walk you through the process of issuing refunds from various screens within the CrowdWork platform.
How to Issue Refunds
CrowdWork provides multiple options for issuing refunds to your patrons. In general, refunds can be initiated throughout your account by:
Clicking the three dots "•••" to the right of any order
Selecting "Issue Refund"

Read below for details on initiating refunds from specific screens:
Initiating Refunds from the Orders Screen
Navigate to the "Orders" screen from your Dashboard menu.
Locate the order you wish to refund and click the "View" link on the far right.
On the order details screen, click the "Issue Refund" button in the top right.
Initiating Refunds from Other Screens
In addition to the Orders screen, here are the most common ways to locate an order you wish to refund...
Customer or Student Details Screens: Click the "View" link to the right of the customer/student to see their orders. Click the three dots "•••" next to the order you wish to refund. Select
then complete the "Refund Confirmation" form.
Tickets and Registrations Screens and Details Screen of a Specific Show or Class: In the list of tickets/registrations, click the three dots "•••" to the right of the order you wish to refund. Select
then complete the "Refund Confirmation" form.
Finalizing a Refund
In the "Refund Confirmation" display:
To issue a complete refund: Press the blue "Issue Full Refund" button
To issue a partial refund:
Select "Issue Partial Refund"
Enter the custom amount
Press the blue "Issue Partial Refund" button
The refund will be submitted for processing immediately after clicking either blue "Issue Refund" button.


Recognizing Refunded Orders
Partial refunds, including the amount, are only noted on the details screen of an order.
Full refunds will be reflected throughout your account wherever the order is displayed, including the following places:
On the Details Screen of an Order, full refunds will be marked as "Refunded" and will include the amount refunded.
On the Orders overview screen, full refunds will be marked as "Refunded" in the Status column.
On the Tickets or Registrations screens, and on the details screen of a specific Show or Class, the list of orders will display "Refunded" below the customer's name.



Notes on Refund Processing
Issuing refunds in CrowdWork is a straightforward process that can be done from multiple places within our application. You can process refunds for your patrons quickly and easily. And as always, if you need help, our support team is here for you.
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