# Issuing Refunds ## **How to Issue Refunds** CrowdWork provides multiple options for issuing refunds to your patrons. In general, refunds can be initiated throughout your account by: 1. Clicking the three dots "•••" to the right of any order 2. Selecting "Issue Refund"

3. [Completing the "Refund Confirmation" form](#finalizing-a-refund)

Read below for details on initiating refunds from specific screens: * [Orders Screen](#initiating-refunds-from-the-orders-screen) * [Tickets/Registrations Screen](#initiating-refunds-from-other-screens) * [Show/Class Details Screen](#initiating-refunds-from-other-screens) * [Customer/Student Details Screen](#initiating-refunds-from-other-screens) *** ### **Initiating Refunds from the Orders Screen** 1. Navigate to the "Orders" screen from your Dashboard menu.\

2. Locate the order you wish to refund and click the "**View**" link on the far right.\

3. On the order details screen, click the "Issue Refund" button in the top right.

\ ![](https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FfUUiIOPqmXF4p9BnWUje%2Fissue%20refund%20button%20on%20order%20details%20-%20Fourth%20Wall%20Tickets.png?alt=media\&token=eff7f475-8bf5-4860-896b-c77d7c812cef)
4. [Continue in the "Refund Confirmation" dialog to complete the refund](#finalizing-a-refund). ### **Initiating Refunds from Other Screens** In addition to the Orders screen, here are the most common ways to locate an order you wish to refund... * **Customer or Student Details Screens**:\ Click the "**View**" link to the right of the customer/student to see their orders. Click the three dots "•••" next to the order you wish to refund. Select the Issue Refund menu item

then [complete the "Refund Confirmation" form](#finalizing-a-refund).\ ![](https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FS4gUn8DpLKMep2e4EAJK%2FView%20link%20in%20list%20of%20customers%20-%20Fourth%20Wall%20Tickets.png?alt=media\&token=3fe4fbf3-7a48-478e-a90f-6bdc3d98d078)
* **Tickets and Registrations Screens** and\ **Details Screen of a Specific Show or Class**:\ In the list of tickets/registrations, click the three dots "•••" to the right of the order you wish to refund. Select the Issue Refund menu item

then [complete the "Refund Confirmation" form](#finalizing-a-refund).\ ![](https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2Fl3AODFoSPZeNggmFJ0GW%2Frefunds%20from%20ticket%20list%20-%20Fourth%20Wall%20Tickets.png?alt=media\&token=ad3f8320-26bb-42f2-b80a-751e7cd63907)
{% hint style="info" %} **On mobile devices and smaller screens**, you may need to horizontally scroll to see the full table, including the "**View**" link and three dots "•••" options. {% endhint %} ### Finalizing a Refund 1. In the "Refund Confirmation" display: * **To issue a complete refund**:\ Press the blue "Issue Full Refund" button\

* **To issue a partial refund:** 1. Select "Issue Partial Refund"\

2. Enter the custom amount\

3. Press the blue "Issue Partial Refund" button\

2. The refund will be submitted for processing immediately after clicking either blue "Issue Refund" button.

### **Recognizing Refunded Orders** **Partial refunds**, including the amount, are only noted on the details screen of an order. **Full refunds** will be reflected throughout your account wherever the order is displayed, including the following places: * On the **Details Screen of an Order**, full refunds will be marked as "Refunded" and will include the amount refunded. * On the **Orders** overview screen, full refunds will be marked as "Refunded" in the Status column. * On the **Tickets** or **Registrations** screens, and on the details screen of a specific **Show** or **Class**, the list of orders will display "Refunded" below the customer's name.

### **Notes on Refund Processing** {% hint style="info" %} **A few things to keep in mind when issuing refunds**: * Refunds are automatically sent back to the original payment method * Refunds to credit or debit cards can take 7-10 business days to appear * Refunds can only be issued up to the original amount charged * Full refunds will be noted with "Refunded" status in order lists and on the details screen of an order * Partial refunds will only be noted on the details screen of an order {% endhint %} *** Issuing refunds in CrowdWork is a straightforward process that can be done from multiple places within our application. You can process refunds for your patrons quickly and easily. And as always, if you need help, [our support team](https://docs.crowdwork.com/contacting-support) is here for you. {% hint style="info" %} **Not ready to refund?** If a patron can't attend but you want to keep their record on file without blocking the seat, consider using [Standby status](https://docs.crowdwork.com/managing-admissions#what-is-standby) instead. This frees up capacity without fully canceling their admission. {% endhint %}