# Setting Up Point of Sale (POS)

<div><figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2Fbt1paltbz0Uu76lmzLMM%2Fcrowdwork_pos_application-phone2.webp?alt=media&#x26;token=a738d5cd-8601-4bf5-9d32-c64d3d537f3d" alt="CrowdWork POS app on a phone"><figcaption></figcaption></figure> <figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FuMGoqjwP6ilYDMlXhNCp%2Fcrowdwork_pos_application-phone1.webp?alt=media&#x26;token=7a3565f5-6ba4-4097-b002-feb7a86c4948" alt="CrowdWork POS app on a phone"><figcaption></figcaption></figure></div>

## One-Time Setup Process

Our point-of-sale (POS) app is designed to seamlessly integrate with your theatre's account, providing a unified platform for all sales channels. The app is free to set up and use, mirroring the fee structure of our online platform - with a flat $1 per ticket + standard credit card processing fees.

{% hint style="success" %}
**Quick Fee Summary**

* $1 service fee applied to each ticket sold
* Standard credit card processing fees apply
* Free events and cash transactions have no fees
* Fees can be passed to patrons or absorbed by your theater
  {% endhint %}

Here's how to get started:

1. **Connect** your CrowdWork account to your Square account for payment processing. More information here.
2. **Download** the CrowdWork POS app on your tablet or mobile device from the [Apple App Store](https://apps.apple.com/us/app/crowdwork/id6444920144) or [Google Play Store](https://play.google.com/store/apps/details?id=com.fourthwalltickets\&gl=US).

## Understanding Fees: Online vs. In-Person

**Fees are the same for all sales: $1 per ticket + standard credit card processing**

> **Example:** A patron purchasing 3 tickets will incur a $3 service fee (3 × $1) plus standard credit card processing fees.

Whether online and in-person sales, the method for handling fees is the same.

Each transaction is distributed as follows:

* The **tickets subtotal**, immediately transferred to your Square account.
* A **$1 fee per ticket**, transferred directly to CrowdWork.
* Standard **credit card processing fees**, assessed directly by Square.

{% hint style="success" %}
**Cash transactions and free tickets never incur fees.** Whether issued online or recorded in-person through our POS app, no fees are assessed on cash sales or free tickets.
{% endhint %}

<div data-full-width="false"><figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FZRXYqAgcskZ0y9Bo0A39%2Fcw-logo-blue-background.webp?alt=media&#x26;token=67151207-b834-44f0-b560-3398213e9c83" alt="" width="310"><figcaption><p>POS app icon</p></figcaption></figure></div>

## Download the Free POS App

The CrowdWork Point-of-Sale (POS) application is available for free download on both Android and iOS devices. The app is compatible with a wide range of devices, including tablets, iPads, Galaxy devices, and iPhones. To find it in your device's app store, search for "CrowdWork" or select your app store here:

|                                                                                                                                                                                                                                                                                                                                                              |                                                                                                                                                                                                                                                                                                                 |
| :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: |
| [![Get it on Google Play Store](https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2Fjl62pp8YdXuu4ZjsChaA%2Fgoogle-play-badge-logo3-optimised.png.png?alt=media\&token=d53a619e-9486-4217-ab77-5d025fff9f49)](https://play.google.com/store/apps/details?id=com.fourthwalltickets\&gl=US) | [![](https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FARZA9vGB7DNS64IDqAgo%2Fapple-app-store-badge-logo3-optimised.png.png?alt=media\&token=c579425e-68a4-48a9-babd-ccc53fa85928)](https://apps.apple.com/us/app/crowdwork/id6444920144) |
|                                                                                                                                [Google Play Store](https://play.google.com/store/apps/details?id=com.fourthwalltickets\&gl=US)                                                                                                                               |                                                                                                                     [Apple App Store](https://apps.apple.com/us/app/crowdwork/id6444920144)                                                                                                                     |

{% hint style="success" %}
**The perfect combo for a unified workflow!**

* Use **our website** for adding, editing and managing show and class details.
* Use **our POS app** for making in-person sales and checking-in your ticket holders.

*And... our website is mobile-friendly. So if you do need to edit shows and classes on the fly, just* [*visit your Dashboard*](https://www.crowdwork.com/dashboard) *from any device!*
{% endhint %}

<div><figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2F969XxeZcLEZUzbNEy2pJ%2Fcrowdwork_pos_application-tablet1.webp?alt=media&#x26;token=3fa19286-7e9f-4f60-aa2d-b7c4481fb065" alt="CrowdWork POS app on a tablet"><figcaption></figcaption></figure> <figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FbesT16ld0a6vxhxhekYL%2Fcrowdwork_pos_application-tablet2.webp?alt=media&#x26;token=185278ee-4a7e-4c62-a42f-72676137620f" alt="CrowdWork POS app on a tablet"><figcaption></figcaption></figure></div>

## Using the POS App

After setting up classes and shows within your CrowdWork [Dashboard](https://www.crowdwork.com/dashboard), your active upcoming events will be available for in-person sales and for checking-in ticket holders.

### Accepting Credit Cards In-Person

In order to swipe credit cards or accept tap-to-pay for in-person sales using our POS app, you'll need Square hardware connected to your tablet or mobile device. The CrowdWork POS app is compatible with all official Square card readers, but **does not currently work with Square Terminals**.

{% hint style="warning" %}
**Not all Square devices are compatible.** Our POS app works with Square Readers and the Square Stand, but does not work with Square Terminal, Register, Kiosk, or Handheld. See our [Square Hardware Compatibility Guide](https://docs.crowdwork.com/for-theatres/setting-up-point-of-sale-pos/square-hardware-compatibility-guide) for the full list and recommendations.
{% endhint %}

### Selling Tickets In-Person

{% hint style="info" %}
**Taking a phone order or selling tickets for a future event?** The POS app displays a limited number of upcoming events to keep load times fast. For phone sales or events that don't appear in the app, use the **+ Add Tickets** button on any customer's profile in the Dashboard instead — you can collect card or cash payment there too. See [Adding Tickets for a Patron](https://docs.crowdwork.com/for-theatres/adding-tickets-for-a-patron).
{% endhint %}

After signing in to the POS app, you'll be greeted with a list of your active upcoming shows and classes.

1. Begin by selecting a show or class.

<figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2Fzb9MQrnIgxcBesAm4GxC%2FFourth%20Wall%20Tickets%20POS%20App%20sample%20screen%201%20cropped.png?alt=media&#x26;token=30689062-c1ce-400d-91be-4d03b4914280" alt="POS app showing list of upcoming events" width="188"><figcaption></figcaption></figure>

2. Next, select the desired number of tickets.

<figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FTZZ7zLZe7kuQvhuTsFM0%2FFourth%20Wall%20Tickets%20POS%20App%20sample%20screen%202%20cropped.png?alt=media&#x26;token=21b01171-5256-475a-abc3-62095a4a30db" alt="POS app showing ticket quantity selection" width="188"><figcaption></figcaption></figure>

3. Finally, record the transaction as Card, Cash, Free, Custom or Custom with Fees; then following the Square prompts, if required.

<figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2F6PDLVJacRjRau5SPl2h8%2FFourth%20Wall%20Tickets%20POS%20App%20-%20new%20transaction%20options.jpg?alt=media&#x26;token=6731c76e-6466-4fff-8397-3a729e6d77ba" alt="POS app showing transaction payment options" width="188"><figcaption></figcaption></figure>

4. Your new ticket holders will now be displayed (and automatically checked-in!) in the "Tickets Sold" section at the bottom of the event screen.

<figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FvWg9Dw2q2Q5Ar9SM8AHP%2FFourth%20Wall%20Tickets%20POS%20App%20-%20shows%20tickets%20sold.jpg?alt=media&#x26;token=472cc568-305f-4e5b-8c0d-c7339329ba1e" alt="POS app showing tickets sold for an event" width="188"><figcaption></figcaption></figure>

### Checking-in Ticket Holders

Using the POS app to view a show or class will display all in-person and online transactions for that event.

Select the tick mark next to the ticket holders you wish to check-in:

* <img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2F1NioruN25eWhpT3R2sps%2FFourth%20Wall%20Tickets%20POS%20App%20-%20check-in%20icon%20-%20UNCHECKED.png?alt=media&#x26;token=1047aeab-b39d-471e-9138-3e4d9b3e088c" alt="Unchecked Ticket icon" data-size="line"> **Light indicators are UNCHECKED**. The ticket/group is *not* checked-in.
* <img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FF6B4fpujD0nGRamnbmt9%2FFourth%20Wall%20Tickets%20POS%20App%20-%20check-in%20icon%20-%20PARTIAL%20GROUP%20CHECKIN.png?alt=media&#x26;token=c53bff96-dce6-44a8-9d74-5e0eb63d8788" alt="Partially Checked-in Ticket Group icon" data-size="line"> **Dark bordered indicators are PARTIAL CHECK-INS**. Some tickets in the group have been checked-in, some have not. Expand to view specific ticket status.
* <img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FObkEiG43fmRM2SWuWJ51%2FFourth%20Wall%20Tickets%20POS%20App%20-%20check-in%20icon%20-%20CHECKED.png?alt=media&#x26;token=65d9232c-bbc6-4f58-b508-ed3ea5175ea2" alt="Checked Tickets icon" data-size="line"> **Dark indicators are CHECKED**. The entire group of tickets *is* checked-in.

If a patron has purchased multiple tickets in one transaction, those tickets will be grouped, allowing you to check the entire party in with one tap. If needed you can expand the grouped tickets to individually check-in specific ticket holders.

<figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2Fz5VOpUrTTcd1V4nRR4cZ%2FFourth%20Wall%20Tickets%20POS%20App%20-%20show%20hide%20multiple%20grouped%20tickets.png?alt=media&#x26;token=0fd6e59e-758b-4b9f-9620-bb08864e4cf5" alt="" width="174"><figcaption><p>Expand or collapse grouped ticket transactions in the POS app</p></figcaption></figure>

Tickets can be checked-in via the POS app or the website in your CrowdWork Dashboard. Check-ins will be synced between the POS app and Dashboard. In the POS app the 'Refresh Purchases' button will ensure your app is aware of the latest website sales.

<div><figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2Fhn05zECwcltvNj6ZXoQ9%2FFourth%20Wall%20Tickets%20POS%20App%20-%20shows%20refresh%20ticket%20sales%20check%20in.gif?alt=media&#x26;token=2b0fbe17-cbba-4124-a398-1c4c1c26b77b" alt="" width="180"><figcaption><p>Refreshing Purchases and Checkin-in via the POS app</p></figcaption></figure> <figure><img src="https://2845098317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4jXdYra1roPbWLdqrOHI%2Fuploads%2FUROCVziFpuf5o8k9GgMs%2FFourth%20Wall%20Tickets%20-%20dashboard%20shows%20ticket%20sales%20check%20in.png?alt=media&#x26;token=d5a4b82b-cc49-4bfc-b0b1-0cd0dc9a3c05" alt="" width="375"><figcaption><p>Checking-in via the Dashboard</p></figcaption></figure></div>

***

## 🤔 FAQs

### What fees do you collect?

The fee structure for all sales, whether in-person or online, is **$1 per ticket + standard credit card processing fees**. By default, these fees are charged to your patrons, although you can choose to absorb them by adjusting your theatre's settings.

### How do fees work for group purchases?

When patrons purchase multiple tickets in a single transaction, each ticket incurs a separate $1 service fee. For example, a purchase of 4 tickets would have a $4 service fee (plus standard processing fees).

### **Which transactions incur fees?**

All credit card transactions, whether online or in-person, incur the same fees: **$1 per ticket + standard credit card processing fees**. Free tickets and cash transactions never incur fees.

### How do I issue a complimentary (free) ticket at the door?

When recording a sale in the POS app, select **Free** as the payment type. The ticket is issued at $0 with no fees and is automatically marked as checked in. You can optionally enter the patron's name and email. For other ways to issue complimentary tickets — including via a patron's profile, a discount code, or a free membership — see [Issuing Complimentary & Free Tickets (Comps)](https://docs.crowdwork.com/for-theatres/issuing-comps).

### How much does it cost to use the app?

**The POS app is free to download and use** with no additional fees other than the standard $1 per ticket plus any applicable credit card processing fees.

***

## Need Help?

Of course, we’re always here to help. If you have any questions, [contact our support team](https://docs.crowdwork.com/contacting-support).