📤Exporting Your Data
Learn how to export your sales data, patron lists, tickets, registrations, and checkout field submissions from your CrowdWork dashboard.
CrowdWork lets you export your data as CSV files from several places in the dashboard — for accounting, mailing lists, attendance records, and more. This page covers all the available exports and where to find them.
This guide is for venues and ticket sellers. If you are a customer looking to remove your data, please contact our support team from the email address associated with your account.
Exporting Tickets or Registrations
You can export a list of all tickets or registrations for a specific show or class, including patron names, email addresses, ticket tiers, order dates, and custom checkout field responses.
Direct links: Tickets Dashboard | Registrations Dashboard
To export tickets or registrations for a specific event:
Go to Dashboard → Shows (or Classes) and click on the event name
Use the Filter By Name dropdown to select a specific event.
Optionally, use the Filter By Date dropdown to select a specific occurrence, or leave as-is to include all
Optionally, use the Date Range options to filter by Date Purchased or Event Dates
Click the Export CSV button
The downloaded file includes one row per admission with patron details, financial data, and any custom checkout field responses collected at checkout. The Tickets and Registrations exports share the same column structure.
Ticket & Registration Export — Column Reference
Admission & Event Details
admission id
Unique identifier for this individual ticket or registration
order id
Identifier for the order this admission belongs to — multiple admissions can share the same order
event name
Name of the show or class
event time
Scheduled date and time of the event occurrence
tier name
Name of the ticket or registration tier purchased
tier cost
Face-value price of the tier
Patron Information
patron name
Name of the patron on this admission
patron email
Patron's email address
patron phone
Patron's phone number, if provided
newsletter
Whether the patron opted into your newsletter at checkout (true / false)
Purchase Details
pay what you want?
Whether this tier uses Pay What You Want pricing (true / false)
purchased at
Date and time the admission was purchased
status
Current status of the admission: paid, refunded, or standby
source
How the admission was created: online, pos, or manual
used
Whether the ticket has been checked in / scanned (true / false)
internal tags
Tags visible only to your staff in the Dashboard
public tags
Tags visible to patrons
Financial — Pricing & Discounts
subtotal
Base ticket price before any discounts or fees are applied
discount used?
Whether a discount code was applied (true / false)
discount code
The discount code used, if any
discount amount
Dollar amount discounted from the tier cost
membership amount
Discount amount applied via a membership, if any
credit amount
Account credit applied to this admission, if any
surcharge
Surcharge amount added when fees are passed through to the patron
donation
Donation amount collected at checkout, if your theatre has donations enabled
Financial — Fees
CrowdWork fees
CrowdWork's service fee on this admission
processor fees
Payment processor fee (e.g. Square) on this admission
total fees
Combined total of CrowdWork fees and processor fees
fees handled
How fees were handled at time of purchase: passed_through (patron pays fees) or absorbed (theatre pays fees)
Financial — Totals
net total
The admission total after discounts and credits are subtracted and surcharges are added, but before fees and donations. Formula: subtotal - discount amount - membership amount - credit amount + surcharge
refund amount
Total amount refunded on this admission, if any
total without fees
The order-level total before fees were added
total charged
Amount the patron actually paid, including any passed-through fees
deposited
Amount deposited to your account — what your theatre receives after fees (if absorbed) and donations are included. This column does account for refunds
Understanding the deposited column
The deposited column is your best at-a-glance number for what lands in your account. It starts from the net total, adds donations, subtracts fees if your theatre absorbs them, and accounts for any refunds.
About the refunded status
The status column only shows refunded when a full refund has been issued. Partial refunds will still show paid as the status — check the refund amount column to see if a partial refund was applied.
Order Metadata
payment plan?
Whether this admission was purchased via a payment plan (true / false)
bundle purchase?
Whether this admission was part of a bundle purchase (true / false)
payment type
How the patron paid: free, card, cash, or manual
original bundled tier cost
Original individual tier price when purchased as part of a bundle; $0.00 when not a bundle purchase
Custom Checkout Fields
Any custom checkout fields you have created will appear as additional columns at the end of the export. Each field name becomes its own column header, and the patron's response appears as the value. See Custom Checkout Fields for details on creating and managing these fields.
Exporting Your Customer or Student List
You can export your full patron list — or a filtered subset — as a CSV. This is useful for newsletters, mailing lists, and patron outreach.
Direct links: Customers Dashboard | Students Dashboard
To export all customers or students:
Go to Dashboard → Customers (or Students)
Optionally use the Filters to narrow results by date, event, or other criteria
Click the Export CSV button
Customers vs. Students: Customers are patrons who have purchased show tickets. Students are patrons who have registered for classes. Each has its own list and export. If you need both, export them separately and combine as needed.
Customer Export — Column Reference
id
Unique identifier for this customer record
customer name
Patron's name
customer email
Patron's email address
phone
Patron's phone number, if provided
newsletter
Whether the patron has opted into your newsletter (true / false)
total purchases
Total number of show ticket purchases by this patron
total donations
Total donation amount from this patron across all purchases
first show purchase
Date and time of this patron's first ticket purchase
Student Export — Column Reference
id
Unique identifier for this student record
student name
Patron's name
student email
Patron's email address
phone
Patron's phone number, if provided
newsletter
Whether the patron has opted into your newsletter (true / false)
total registrations
Total number of class registrations by this patron
first class purchase
Date and time of this patron's first class registration
Exporting Custom Checkout Field Submissions
If you collect additional information from patrons during checkout using Custom Checkout Fields, you can export all responses from the Submissions page.
Direct link: Checkout Field Submissions
Go to Dashboard → Checkout Fields → Submissions
Optionally filter by field or event
Click the Export CSV button
Also included in ticket and registration exports: Custom checkout field responses are included in the Tickets and Registrations CSV exports as well — so if you're already pulling an event-level report, you don't need a separate export.
Custom Field Submissions Export — Column Reference
Each row represents one field response from one patron. If a patron answered multiple fields during checkout, each answer appears as its own row.
id
Unique identifier for this submission
event name
Name of the show or class this submission is associated with
event time
Scheduled date and time of the event occurrence
event type
Whether the event is a show or class
customer name
Patron's name (populated when the event is a show)
customer email
Patron's email (populated when the event is a show)
customer phone
Patron's phone (populated when the event is a show)
student name
Patron's name (populated when the event is a class)
student email
Patron's email (populated when the event is a class)
student phone
Patron's phone (populated when the event is a class)
ticket id
Associated ticket admission ID (populated for shows)
registration id
Associated registration admission ID (populated for classes)
submitted at
Date and time the field response was submitted
field name
Name of the custom checkout field
field description
Description text of the custom checkout field, if any
field required
Whether the field was required at checkout (true / false)
value
The patron's response
Viewing Sales Reports and Analytics
For a visual overview of your sales performance — revenue totals, ticket counts by show, and trends over time — use the Analytics dashboard.
Direct link: Analytics Dashboard
Go to Dashboard → Analytics to view your sales reports and charts. Analytics access is available to Admin users by default, and can be granted to other users through Custom Permissions.
Need to share analytics access? You can give a board member or stakeholder read-only access to your Analytics without sharing any other data. See Custom Permissions for details.
Quick Reference
Tickets for a specific show
Dashboard → Shows → [Show Name] → Admissions → Export CSV
Registrations for a specific class
Dashboard → Classes → [Class Name] → Admissions → Export CSV
All customers (show ticket buyers)
Dashboard → Customers → Export CSV
All students (class registrants)
Dashboard → Students → Export CSV
Custom checkout field responses
Dashboard → Checkout Fields → Submissions → Export CSV
Sales reports and revenue totals
Related Tasks
View sales charts and revenue reports
Collect additional info from patrons at checkout
Manage who can access exports and analytics
Give a stakeholder analytics-only access
View and manage individual admissions
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