📱Setting Up Point of Sale (POS)

Welcome to the CrowdWork POS (Point-of-Sale) app guide. This article will walk you through setting up and using our free companion mobile app for your theater's in-person ticketing.

One-Time Setup Process

Our point-of-sale (POS) app is designed to seamlessly integrate with your theatre's account, providing a unified platform for all sales channels. The app is free to set up and use, mirroring the fee structure of our online platform - with a flat $1 per ticket + standard credit card processing fees.

Quick Fee Summary

• $1 service fee applied to each ticket sold

• Standard credit card processing fees apply

• Free events and cash transactions have no fees

• Fees can be passed to patrons or absorbed by your theater

Here's how to get started:

1. Connect your CrowdWork account to your Square account for payment processing. More information here.

2. Download the CrowdWork POS app on your tablet or mobile device from the Apple App Store or Google Play Store.

Understanding Fees: Online vs. In-Person

Fees are the same for all sales: $1 per ticket + standard credit card processing

Example: A patron purchasing 3 tickets will incur a $3 service fee (3 × $1) plus standard credit card processing fees.

Whether online and in-person sales, the method for handling fees is the same.

Each transaction is distributed as follows:

• The tickets subtotal, immediately transferred to your Square account.

• A $1 fee per ticket, transferred directly to CrowdWork.

• Standard credit card processing fees, assessed directly by Square.

Cash transactions and free tickets never incur fees. Whether issued online or recorded in-person through our POS app, no fees are assessed on cash sales or free tickets.

POS app icon

Download the Free POS App

The CrowdWork Point-of-Sale (POS) application is available for free download on both Android and iOS devices. The app is compatible with a wide range of devices, including tablets, iPads, Galaxy devices, and iPhones. To find it in your device's app store, search for "CrowdWork" or select your app store here:

Google Play Store	Apple App Store

The perfect combo for a unified workflow!

• Use our website for adding, editing and managing show and class details.

• Use our POS app for making in-person sales and checking-in your ticket holders.

And... our website is mobile-friendly. So if you do need to edit shows and classes on the fly, just visit your Dashboard from any device!

Using the POS App

After setting up classes and shows within your CrowdWork Dashboard, your active upcoming events will be available for in-person sales and for checking-in ticket holders.

Accepting Credit Cards In-Person

In order to swipe credit cards or accept tap-to-pay for in-person sales using our POS app, you'll need Square hardware connected to your tablet or mobile device. The CrowdWork POS app is compatible with all official Square card readers, but does not currently work with Square Terminals.

Not all Square devices are compatible. Our POS app works with Square Readers and the Square Stand, but does not work with Square Terminal, Register, Kiosk, or Handheld. See our Square Hardware Compatibility Guide for the full list and recommendations.

Selling Tickets In-Person

Taking a phone order or selling tickets for a future event? The POS app displays a limited number of upcoming events to keep load times fast. For phone sales or events that don't appear in the app, use the + Add Tickets button on any customer's profile in the Dashboard instead — you can collect card or cash payment there too. See Adding Tickets for a Patron.

After signing in to the POS app, you'll be greeted with a list of your active upcoming shows and classes.

1. Begin by selecting a show or class.

1. Next, select the desired number of tickets.

1. Finally, record the transaction as Card, Cash, Free, Custom or Custom with Fees; then following the Square prompts, if required.

1. Your new ticket holders will now be displayed (and automatically checked-in!) in the "Tickets Sold" section at the bottom of the event screen.

Checking-in Ticket Holders

Using the POS app to view a show or class will display all in-person and online transactions for that event.

Select the tick mark next to the ticket holders you wish to check-in:

• Light indicators are UNCHECKED. The ticket/group is not checked-in.

• Dark bordered indicators are PARTIAL CHECK-INS. Some tickets in the group have been checked-in, some have not. Expand to view specific ticket status.

• Dark indicators are CHECKED. The entire group of tickets is checked-in.

If a patron has purchased multiple tickets in one transaction, those tickets will be grouped, allowing you to check the entire party in with one tap. If needed you can expand the grouped tickets to individually check-in specific ticket holders.

Expand or collapse grouped ticket transactions in the POS app

Tickets can be checked-in via the POS app or the website in your CrowdWork Dashboard. Check-ins will be synced between the POS app and Dashboard. In the POS app the 'Refresh Purchases' button will ensure your app is aware of the latest website sales.

Refreshing Purchases and Checkin-in via the POS app

Checking-in via the Dashboard

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🤔 FAQs

What fees do you collect?

The fee structure for all sales, whether in-person or online, is $1 per ticket + standard credit card processing fees. By default, these fees are charged to your patrons, although you can choose to absorb them by adjusting your theatre's settings.

How do fees work for group purchases?

When patrons purchase multiple tickets in a single transaction, each ticket incurs a separate $1 service fee. For example, a purchase of 4 tickets would have a $4 service fee (plus standard processing fees).

Which transactions incur fees?

All credit card transactions, whether online or in-person, incur the same fees: $1 per ticket + standard credit card processing fees. Free tickets and cash transactions never incur fees.

How do I issue a complimentary (free) ticket at the door?

When recording a sale in the POS app, select Free as the payment type. The ticket is issued at $0 with no fees and is automatically marked as checked in. You can optionally enter the patron's name and email. For other ways to issue complimentary tickets — including via a patron's profile, a discount code, or a free membership — see Issuing Complimentary & Free Tickets (Comps).

How much does it cost to use the app?

The POS app is free to download and use with no additional fees other than the standard $1 per ticket plus any applicable credit card processing fees.

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Need Help?

Of course, we’re always here to help. If you have any questions, contact our support team.